(619) 964-1570
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FAQs
Pre-birth Orders TOP Be sure to call us when your baby is born so we can start your service. We will not make a second delivery to you until you call and ask for it. Gift Orders & Gift Registry TOP You may purchase gifts for friends, just send us the information and we can set up the account. If you are a recipient of a gift your service will automatically continue and be billed to you until you call to cancel. You will receive a bill 1 week in advance as your cue that service will be charged to you. The minimum service is 4 weeks. Refunds are not given for unused service. Please contact us if you need baby shower cards for your invitations. How does the diaper service work? TOP Our delivery service provides weekly delivery and pick-up to your door. You will not need to be home for deliveries. We recommend that you set your soiled diapers out the night before your delivery day to assure a smooth pick up and drop off. Please tie the bag shut every week. Your first delivery includes your full order of freshly laundered cotton diapers. Which are delivered to your door in a reuseable cloth bag. Every following delivery you will receive the amount of diapers you returned the week prior. We charge you for the number of diapers you are ordering (renting) each week, not the number of diapers you use.
What do I do with the soiled diapers? TOP Your clean diapers are delivered in a reusable bag. Use this bag to line your hamper and return the bag weekly. It is not necessary to soak or rinse the diapers but please empty the solid waste into the toilet before you place the diapers in the bag. Do not use the diapers as burp cloths as the milk causes mold. You will be charged a per diaper fee* for diapers that have mold or continually contain solid feces. ($0.30-$1.50 per diaper). What do I do on my delivery day? TOP The drivers begin their routes very early. Please set out your soiled diapers the night before your delivery day. After the first delivery, you will have a general idea of when your delivery will be and what time the driver picks up, but this will vary due to vacations, sickness, weather, holidays, etc. Please tie the top of the bag and set it out the night before. What if my bag gets stolen? TOP Believe it or not bags do get stolen. We ask that you make sure that you place your bag in a secure location. If, however, a bag does get stolen we will split the cost of the stolen bag with the customer. What do I do if I forget to set out my soiled diapers? TOP If we are not able to get the soiled diapers, your driver will not deliver your clean bundle. We will call you to try and avoid a return visit. There will be a $10 charge for if the driver has to return to your house to pick up your diapers. How many diapers will I get each week? TOP You will receive clean diapers equal to the number of soiled diapers you set out the week before. In total, you will always have the number of diapers you ordered, the set amount is 80 Newborns/Preemies, 50 Mediums or 40 Supers. How do I pay for service? TOP There are several ways to pay:
Note: there is a $30.00 charge for returned checks. Can I order different sizes? TOP
How do I keep costs down? TOP
Can I make changes in my order? TOP Yes. For any change, whether to increase or decrease amounts or sizes of diapers, or to change your address, please call 3 working days before your delivery day. This is very helpful in producing accuracy and efficiency in your change request. How long should I use diaper service? How do I cancel my service? TOP Most babies need diapering for at least 24 months. When you wish to discontinue service, please call 3 working days before the end of your billing cycle. You will not be refunded if you cancel during a billing cycle. All diapers clean and dirty must be returned on the day you cancel. A per diaper fee* will be added to your account for diapers that you keep or destroy by shoe polish, grease, car wax, mold etc. The minimum service is 4 weeks. No refunds. * Infant = $ 1.50 ea. Regular = $ 2.00 ea. Super = $ 2.50 ea. Toddler = $ 3.00 ea. How can I avoid diaper rash? TOP Check your baby's diaper often. There is no substitute for a clean diaper. A cotton diaper does not hide the wetness so you can tell when it needs to be changed. Wetness does not cause a rash. Rash is caused by germs, bacteria, acid, and ammonia build-up. Parents who use disposable diapers are fooled into thinking the diaper is clean simply because it feels dry. Changing less often to gain personal convenience is not the best childcare. Remember, a diaper is not a toilet. Are cloth diapers better for the environment? TOP This has been an ongoing debate. Please go to our home page and click on the button "links." You can see why cloth is the superior choice for the environment AND your
baby. What is available with the diaper service? TOP As we grow, we will offer products such as a variety of diaper covers, wipes, and other diapering supplies. The products can be order online or over the phone and we will deliver them with your diaper delivery. There will not be a shipping charge for these orders since we will be picking up and delivering your diapers at your home anyway. What size diaper should I order? TOP You can always call our office for assistance. Here are general guidelines:
How many diaper covers should I have? TOP It depends on how often you want to do laundry. In general we recommend 4-6 diaper covers. Some parents get by with less covers because they rinse when soiled and hang dry. We recommend 2-3 Prorap or Thirsties, 1 pocket diaper and then another one of your choice. The pocket diapers are great for nighttime or travel, the Prorap or similiar can be used several times before they need to be laundered. The wool or fleece are really top of the line and provide the ultimate in comfort. How are the diapers washed? TOP We adhere to the requirements of the Real Diaper Industry Association and The National Association of Diaper Services. We wash in water above 140 degrees with environmentally safe detergent in energy efficient machines. I live North of Oceanside, do you service that area? TOP Please contact us with your address to check if we service your area. If you are North of Fallbrook, please contact our friends at Earthy Baby Diaper Service: http://www.earthy-baby.com (619) 964-1570 • service@sddiaperservice.com • P.O. Box 23462 San Diego, CA 92193 |
